Refund Policy
Joining the early-access waitlist is free, so there is nothing to refund today. This policy explains how refunds will work once paid plans launch, so you know the rules before you ever pay us.
1. Monthly subscriptions (Monitor, Done For You, Multi-State)
- 14-day money-back guarantee on your first payment. If Yompei isn't right for you, email us within 14 days of your first charge and we will refund it in full — no questions asked.
- After 14 days, monthly fees are non-refundable. You can cancel at any time; cancellation stops future charges and you keep access until the end of the period you already paid for. We do not prorate partial months.
- Renewals: if you forget to cancel and are charged for a new month, contact us within 7 days of the renewal charge and we will refund it, provided you have not used filing services in that period.
- Price-lock: early-access price locks apply to your first 12 months. If we raise your price after that, we will notify you before the increase and you can cancel with no penalty.
2. Filing services and state fees
- State filing fees (annual report fees, franchise taxes, registration fees, expedite fees) are set and collected by the state, passed through to you at cost, and cannot be refunded once submitted to the state, even if the filing is rejected or you later cancel.
- Our service fee for a filing is refundable if you cancel the request before we submit anything to the state. Once we have submitted a filing on your instructions, that fee is earned and non-refundable.
- If a filing is rejected because of an error on our part, we will correct and resubmit it at no additional service charge. If it is rejected because of information you provided, any state re-filing fees are your responsibility.
3. Our mistakes
If we charge you the wrong amount, charge you twice, or bill you after you have cancelled, tell us and we will refund the difference promptly regardless of the timelines above.
4. How to request a refund or cancel
Email help@yompei.com from the email address on your account with the word "Refund" or "Cancel" in the subject line, or use the cancellation option in your account settings once available. We will confirm within 3 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.
5. Chargebacks
Please contact us before disputing a charge with your bank — we will almost always be able to resolve it faster. Filing a chargeback for a fee that was earned under this policy may result in suspension of your account.
6. Your statutory rights
Nothing in this policy limits rights you have under the consumer-protection laws of your state or country that cannot be waived by agreement.
7. Changes
We may update this policy before or after launch. Changes apply to purchases made after the "Last updated" date above; the policy in effect when you paid governs that payment.